FAQs (Frequently Asked Questions)
Q: Why does my plant look a little wilted when it arrives?
A: Succulents are very hardy plants and can survive many extreme conditions, however, they do not like overly humid or wet conditions. Therefore, it is best for the plant's survival during shipping to send it dry-rooted and without soil, othewise known as bareroot. This practice gives the plant it's best chance at surviving the shipping process. During shipping, the plant continues to grow; however, without light and water, it can become slightly wilted. Amazingly, succulents are so adaptable that they will literally spring back to being beautiful and plump in about 24 hours.
Q: What is your shipping Policy
A: Because our Intention Garden Succulent Kits include live plants, we use expedited shipping services. If you live in an area where temperatures fall below freezing, it is important that you do not let your package sit outside when temperatures are below freezing.
You will receive an email/text confirmation with a valid tracking link on the day your order is shipped. You may click the link in the email to get up-to-date tracking of your package.
Intention Garden is a small, family-run business and we pack and ship each order carefully with great attention to detail. We ship orders on Mondays, Tuesdays and Wednesdays of each week in order to avoid live plants getting delayed or exposed to undesirable weather conditions due to weekend shipping policies. Your order will be shipped as soon as possible based on the above schedule.
Q: What is your Return Policy?
A: We do not accept returns. To be eligible for a replacement, upon receipt of damaged goods, please use a smartphone or camera to take photos and/or videos detailing the damaged items and submit the files along with a written description to firstname.lastname@example.org. Please include your order number in the subject line of your email, and please note that the maximum file size for email attachments is 50MB.
All requests will be reviewed on a case-by-case basis within five business days after receipt of the initial customer email. Within this period, you can expect to receive an email from Intention Garden outlining the next steps for rectifying the situation.